Refund policy

At Trendacart, we strive to provide you with the best shopping experience possible. We understand that sometimes, you may need to return or request a refund for a product you have purchased. This Refund Policy outlines our guidelines for refunds, returns, and exchanges to ensure a fair and transparent process for both you and us.

1. Eligibility for Refund

To be eligible for a refund, your purchase must meet the following criteria:

• The request for a refund must be made within 3 days from the date of delivery.
• The item must be in its original condition, unused, and in its original packaging.
• Proof of purchase, such as an order number or receipt, must be provided.
• Certain items, such as personalized items, are not eligible for refunds unless they are damaged or defective upon receipt.
• Refund only be initiated Only when the delivered product is not in stock and not what advertised, manufacturing defect, different color, size. Exchange will be allowed if the product is in stock.

2. Refund Process

If your purchase meets the eligibility criteria, you can request a refund by following these steps:

• Contact our Customer Support team at contact@trendacart.com or 01558-299572 to initiate the refund process.
• Provide your order number, a brief explanation of why you are requesting a refund, and any supporting documentation, such as photos of mismatched/wrong items.
• Our Customer Support team will review your request and notify you of the approval or rejection of your refund within 5 business days.

3. Refund Options

Once your refund is approved, we offer the following refund options:

• Full Refund: You will receive a full refund to the original payment method used for the purchase.
• Store Credit: If you prefer, we can issue a store credit for the refund amount, which can be used for future purchases on our website.

4. Return Shipping

In cases where the return is due to an error on our part (e.g., wrong item shipped, defective product), we will provide a prepaid shipping label. If the return is for any other reason, you may be responsible for the return shipping costs.

5. Late or Missing Refunds

If you haven’t received your refund within a reasonable time frame or believe there is an issue with the refund, please contact our Customer Support team for assistance.

6. Contact Information

If you have any questions or need further assistance regarding our refund policy, please contact us at:

Trendacart contact@trendacart.com 01558-299572

Note: This refund policy is subject to change without notice. Please refer to the latest version on our website for the most up-to-date information.

Last updated: 08 October, 2023

Thank you for shopping with Trendacart. We value your trust and are committed to providing you with exceptional customer service.