Return Policy

At Trendacart, we value your satisfaction and want to ensure that you have a hassle-free shopping experience. Our Return Policy is designed to make returns and exchanges as easy as possible. Please take a moment to read our policy guidelines below:

1. Eligibility for Returns and Exchanges

• You may initiate a return or exchange within 3 days from the date of Delivery.
• To be eligible for a return or exchange, the item must be in its original condition, unused, and with all tags and packaging intact.
• Certain items, such as personalized or custom-made products, may not be eligible for returns or exchanges unless they are defective.
• You can only initiate return when the product is not what it was advertised on website, Manufacturing defect. Change of mind is not applicable.

2. Initiate a Return or Exchange

• To initiate a return or exchange, please contact us on our facebook page or email us with product information.
• Provide adequate information (images, Videos) to prove that the product does not meet your requirement.

3. Return Shipping

• You are responsible for the cost of return shipping unless the return is due to a product defect or an error on our part.
• You have to ship the return product within 1 day after you initiate the return.
• We recommend using a trackable shipping method to ensure that your return is received by us.

5. Exchanges

• If you wish to exchange an item for a different size, color, or product, please specify your preference when initiating the return.
• Exchanges are subject to product availability.

6. Defective or Incorrect Items

• If you receive a defective or incorrect item, please contact our customer support team within 3 days of receiving the product to arrange for a replacement or refund.

7. Final Sale Items

• Some items, such as clearance or final sale items, may not be eligible for returns or exchanges. Please check the product description for details.

8. Refusal of Return

• Damaged, broken, burned, missing accessories will be refused for return
• Return will be refused if received product is not what delivered.

9. Customer Support

• Our customer support team is here to assist you with any questions or concerns you may have regarding returns or exchanges. You can reach us at contact@trendacart.com or +8801558-299572.

10. Changes to the Return Policy

• Trendacart reserves the right to modify this Return Policy at any time. Any changes will be posted on our website.

Thank you for shopping at Trendacart. We appreciate your business and are committed to providing you with the best possible service. If you have any questions or need further assistance, please do not hesitate to contact us.

Last updated: 08 October, 2023